If relevant, try entering the passport number without the year. Some passport numbers may begin with the year in which the passport was issued, causing the number to be too long for the relevant field in CBP’s automation system.
If a person has two first names or two last names, type the first names without a space between them or the last names without a space between them.
Enter multiple first names or multiple last names without spaces.This may cause the name to be recorded incorrectly in the CBP system. Some countries state the name in the passport as first name, last name, rather than the more standard order of last name, first name. Switch the last and first name when entering the information on the website. If this is not successful, try to switch the order of the names.Do this even if the middle name is not stated on the passport or visa. In the first name field, type the first and the middle name (if any) with a space in between. Enter the first and middle name in the First Name field.Try entering the name as stated on each document.
If you are not successful using the passport, try using your visa or the submitted Form DS-160 (if available) for name variations. Enter the name as stated on your travel document (i.e.If you are having difficulty finding your electronic I-94 record using CBP's I-94 website, the American Immigration Lawyers Association recommends using the following troubleshooting tips:
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